Return and Exchange
Exchanges and cancellations are accepted
Exchanges are accepted within 14 calendar days of delivery, items must be shipped back to us within 21 calendar days of delivery. Buyer is responsible for both the return and exchange shipping costs (Ex. Buyer ships original item(s) back to Cute Boxes and Bags and Cute Boxes and Bags reships exchange item(s) back to buyer). Exchange shipping costs will be deducted from any price difference credit, if applicable.
Cancellations must be requested within one hour of purchase.
Unfortunately, returns are not accepted, at this time unless order is damaged or defective upon receipt.
The following are NOT eligible for return or exchange:
- Custom or personalized orders
- Items on sale
- Items that have been used and not in resellable condition
Conditions of return
Buyers are responsible for return shipping costs. If the item is not return in its original condition the buyer is responsible for any loss in value
Free Shipping Orders
If your order includes a Free Shipping offer, shipping costs will be deducted from any credit or refund provided